CRM Systems are not just for big businesses any more. A variety of CRM solutions are available that allow companies to better manage their leads and customers while enhancing their sales channels. Consolidation of customer information and the use of the data to manage and analyze customer interactions throughout the lifecycle process for a company aligns with the aspect of improving customer service relationships and yielding a higher customer retention.
Cicor Marketing works with their clients to compile customer data across different channels and device types that include client websites, telephone, live chat, direct mail, downloaded marketing materials, and even social media. These various points of contact between our clients and their customers give our clients the ability to have detailed information regarding personal information, purchase history, buying preferences, and even concerns.
Cicor Marketing is able to integrate into the content distribution, lead nurturing process, and into various social media channels methodologies the help our clients to foster customer relationships and even monitor customer attitudes. By utilizing the power within a CRM, Cicor Marketing is also able to work with the analytical data that is gathered to create better customer satisfaction rates for our clients and further enhance the ability to create targeted marketing campaigns to meet client objectives.