Where should a small business start with AI?

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A small business should start with the workflow that eats the most hours, not with the tool that gets the most press. Look for work that repeats every week and follows a pattern: follow-up emails, reports, proposals, intake notes. Pick one, set a rule for what may and may not go into an AI tool, and have a person check every output before it goes out. An assessment makes that selection for you.

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